Cancellation policy
Cancellation Policy
Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy options. This cancellation policy outlines the process for changing or canceling these types of purchases.
Subscriptions
You'll receive repeat deliveries when you purchase a subscription based on the subscription duration and frequency you select.
Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. You can cancel your subscription if you don't wish to renew it. You can cancel or change your subscription at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Please see our returns policy for more information on returns and refunds.
Pre-orders
When you purchase a pre-order, you buy a product that is currently out of stock or will soon be available, but is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment later.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel it, but you can request a full or partial refund. Please see our returns policy for more information on returns and refunds.
Try before you buy
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You have a certain amount of time to decide whether to keep the item. If you do not return it within that period, we will charge your payment method for the full amount.