Refund policy

Refunds

We offer a 7-day return policy, which means you have 7 days from the date of receipt to initiate a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please get in touch with us at magos@myafricanfashions.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

We will notify you once we receive and inspect your return and let you know whether the refund has been approved. You’ll receive the refund automatically using your original payment method within 10 business days if your application is approved. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at magos@myafricanfashions.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without prior request will not be accepted. 

You can always contact us for any return questions at magos@myafricanfashions.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if any of the items are defective, damaged, or if you have received the wrong item, so we can evaluate the issue and make the necessary corrections.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have any questions or concerns about your item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.