Refunds & Returns Policy

Returns 

To complete your return, we require a receipt or proof of purchase. 

Customers are responsible for return shipping costs.

Our return policy lasts 7 days from the date of delivery. Unfortunately, if ten days have passed since your delivery, we can't offer a refund or exchange after that time.

Eligible returns must be unused and in the same condition you received them. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, and magazines, are not eligible for returns. We do not accept returns on intimate or sanitary goods, hazardous materials, flammable liquids, or gases. 

Additional Non-Returnable Items Include: 

• Gift cards 
• Downloadable software products 
• All health and personal care items 
• Beaded, Sequined, and Specialty Fabric apparel are non-returnable.
• We are not liable or responsible for dry cleaning issues.
• Hats and Masks are non-returnable

Damages:

We have a 4-point inspection of all merchandise before it is shipped to ensure excellent quality, including final examinations by our packing department. In the unlikely event that a damaged item has been included in your order, please inform us within three days of receipt. We will replace it with the same style, color, and ad size you originally ordered. We are not responsible for any garment after it has been worn or damaged. Any items not in their original condition, damaged, or missing parts for reasons not due to our error, are not returnable or refundable.

Refunds (if applicable) 

Once your return is received and inspected, we will email you to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified number of days. 

Sale items (if applicable) 

Sale items are not refundable. Only regular-priced items may be refunded.

Return Shipping Costs

The buyer is responsible for return shipping costs. Shipping costs are non-refundable. If we are eligible for a refund, we will subtract the shipping cost from the order's refund. 

There is no refund on shipping charges unless the seller sent the wrong item or the item received damage during transit.

The buyer is responsible for shipping costs on all returns unless the seller sent the wrong item or the item was received damaged during transit. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

As always, we appreciate hearing from our customers. If you have any suggestions on how we can improve our services, please don't hesitate to call or text MAGOS African Fashions at 318-820-5778.

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